Degraded Service: WordPress Websites (Updated: Fix implemented)

Update Jan 31, 2023 - 11:03 EST: Our teams have implemented a fix for this issue. Services have returned to operational. We are currently monitoring to ensure no further issues. Thank you   Original Notice: It appears that since 10:40AM there has been degraded service on some of our WordPress sites. Our teams are currently ... Read More »

31st Jan 2023
Holiday Support Details

Seasons Greetings! Thanks so much for being part of the OSM Team in 2022! Please note our office is closed beginning Monday December 19th for our annual Holiday Break. We will be returning full time on Tuesday January 3rd, 2023. During this time our helpdesk will not be available. However, urgent issues such as service outages, domain renewals ... Read More »

15th Dec 2022
Scheduled Maintenance requiring Downtime on November 2nd, 2022 9:00PM - 2:00AM (ET)

Starting on November 2nd, 2022, at 09:00 PM (EDT), our Server Operations Team will be performing maintenance on the infrastructure where your server resides. This maintenance will require that our servers be rebooted. Although the maintenance window will remain open for four hours (until 02:00 AM EDT), the majority of servers are expected to ... Read More »

26th Oct 2022
October 10th - Thanksgiving Holiday

Please note that our office is closed on Monday, October 10th for Canadian Thanksgiving. We hope you have a wonderful Thanksgiving and we will be back with you on Tuesday October 11th. Thank you.   Our ticket system will be available to input support (or email technical.support@myhelpportal.com). Urgent matters related to network ... Read More »

7th Oct 2022
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