Staff Event Notice: Friday, June 17th

Please note that Friday, June 17th our staff will be off for an event. Thank you and we appreciate you allowing us the time for our team to connect. The ticket system will be available to input support (or email technical.support@myhelpportal.com) or complete the form here: https://myosm.ca/support Urgent matters related to network ... Read More »

16th Jun 2022
Holiday Closure: May 23rd

Please note that we are closed on Monday, May 23rd for holiday. Our ticket system will be available to input support (or email technical.support@myhelpportal.com). Urgent matters related to network connections, Firewall blocks or unavailable services will still be addressed as per normal on weekends and holidays. Note, if you believe you are ... Read More »

20th May 2022
Holiday Notice

Our staff are currently off on February 21 observing Ontario's Family day. Emergency's will be looked at but feel free to submit tickets for any issues. All our staff will be back in action tomorrow Feb 22nd and will respond accordingly.

Thank you and have a wonderful day.

-OSM TEAM

21st Feb 2022
[RESOLVED] Unexpected outage: host17.osmhost.com

Update Jan 21 1pm: EST: cPanel and Email services on the server were restarted. New services watch tool is setup to monitor further. Thank you this issue is considered closed. Currently experience unexpected issues with our host17.osmhost.com server. System Admins are currently analyzing the issues they have identified a few services down ... Read More »

21st Jan 2022
Holiday Office Closure

Our offices are currently closed for the Christmas season, returning January 4th. Support tickets will be monitored for emergencies only (service outages, firewall blocks, expired domains).   We encourage you, during this welcome pause, to take a moment and focus on your loved ones. If our team of marketers and social media managers know one ... Read More »

20th Dec 2021
Get to Know The SiteApex Calendar Module

Everything You Need To Know About The SiteApex Calendar Module Your website should be multifaceted - allowing you the freedom to organize, plan, communicate, promote and display your unique offering(s) in a creative way. That’s why we continually create user-friendly and innovative features within SiteApex! To provide both structure and ... Read More »

27th Oct 2021
Incident Report: Phone Service Outage [RESOLVED]

All original issues have been resolved and our phone system is fully functioning again. Thank you for your patience. OSM Team. -------------------------------------------------------------------------------------------------------------------------------------------------------------- UPDATE: September 27, 2021 Although we are seeing an ... Read More »

17th Sep 2021
This Is How You Optimize Your Site...5 SEO Tips For Beginners!

This Is How You Optimize Your Site...5 SEO Tips For Beginners! “How on earth do you SEO your website?” We get this question a lot! And there are many different answers we could give you, because SEO isn’t just a click of a button. And it’s definitely not a one-time fix. SEO is constantly evolving with technology advancements, software ... Read More »

14th Sep 2021
We’re Going 100% REMOTE!

What does this mean for our team and clients? It goes without saying, but our business has experienced some DRASTIC changes during the COVID-19 pandemic. But would you believe us if we said that these changes have been POSITIVE? We have been able to discover NEW opportunities within the changing workforce landscape and are EMBRACING what’s ... Read More »

8th Sep 2021
Afternoon Staff Event - August 26

Thank you for visiting. The office is currently closed for a staff event. If you are in need of technical or billing support. Please continue by opening a ticket under your account or by email to technical.support@myhelpportal.com If this is project or marketing related please email your account rep or project manager directly. Thank you and we ... Read More »

26th Aug 2021