2024 Update - New Working Schedule

In 2024 our company has decided to move to a four-day work week starting the week of January 8th, 2024. Our work week will begin on Monday and end on Thursday during our regular working weeks this year and beyond. We truly value time and the opportunity as a small business to give meaningful opportunities to our team and this is no exception. ... Read More »

3rd Jan 2024
Holiday Office Shutdown

Our office is currently closed for the Christmas season, returning January 2nd, 2024. Support tickets will be monitored for emergencies only (service outages, firewall blocks, expired domains). The office will be closed for the holidays from December 18th, 2023 to January 1st, 2024 and reopening on January 2nd. During this time we will be ... Read More »

15th Dec 2023
Canada Day Hours

Our team is offline for the long weekend - starting Friday, June 30th, and returning Monday, July 3rd. We hope you have a wonderful long weekend! If your services are down and you need to open a ticket with us,please log in to your OSM customer account here: https://myhelpportal.com Need to reset your ... Read More »

29th Jun 2023
[COMPLETED] Scheduled Server Upgrade- myhelpportal.com - March 26, 2023 (high impact)

[COMPLETED] As of 9AM March 26th, 2023 we have completed the migration of myhelpportal.com to a new server. We will continue to monitor the system to ensure all parts are operating as expected. [NOTE: We postponed this until March 26th] Please be advised that we will be replacing the myhelpportal.com server and migrating it to a new one on March ... Read More »

23rd Mar 2023
Degraded Service: WordPress Websites (Updated: Fix implemented)

Update Jan 31, 2023 - 11:03 EST: Our teams have implemented a fix for this issue. Services have returned to operational. We are currently monitoring to ensure no further issues. Thank you   Original Notice: It appears that since 10:40AM there has been degraded service on some of our WordPress sites. Our teams are currently ... Read More »

31st Jan 2023
Holiday Support Details

Seasons Greetings! Thanks so much for being part of the OSM Team in 2022! Please note our office is closed beginning Monday December 19th for our annual Holiday Break. We will be returning full time on Tuesday January 3rd, 2023. During this time our helpdesk will not be available. However, urgent issues such as service outages, domain renewals ... Read More »

15th Dec 2022
Scheduled Maintenance requiring Downtime on November 2nd, 2022 9:00PM - 2:00AM (ET)

Starting on November 2nd, 2022, at 09:00 PM (EDT), our Server Operations Team will be performing maintenance on the infrastructure where your server resides. This maintenance will require that our servers be rebooted. Although the maintenance window will remain open for four hours (until 02:00 AM EDT), the majority of servers are expected to ... Read More »

26th Oct 2022
October 10th - Thanksgiving Holiday

Please note that our office is closed on Monday, October 10th for Canadian Thanksgiving. We hope you have a wonderful Thanksgiving and we will be back with you on Tuesday October 11th. Thank you.   Our ticket system will be available to input support (or email technical.support@myhelpportal.com). Urgent matters related to network ... Read More »

7th Oct 2022
Holiday Clourse

Please note that our office is closed on Monday, September 5 for Labour day holiday. Our ticket system will be available to input support (or email technical.support@myhelpportal.com). Urgent matters related to network connections, Firewall blocks or unavailable services will still be addressed as per normal on weekends and holidays.   Links ... Read More »

5th Sep 2022
Staff Event Notice: Friday, June 17th

Please note that Friday, June 17th our staff will be off for an event. Thank you and we appreciate you allowing us the time for our team to connect. The ticket system will be available to input support (or email technical.support@myhelpportal.com) or complete the form here: https://myosm.ca/support Urgent matters related to network ... Read More »

16th Jun 2022