Degraded Service: WordPress Websites (Updated: Fix implemented)

Update Jan 31, 2023 - 11:03 EST: Our teams have implemented a fix for this issue. Services have returned to operational. We are currently monitoring to ensure no further issues. Thank you   Original Notice: It appears that since 10:40AM there has been degraded service on some of our WordPress sites. Our teams are currently ... Read More »

31st Jan 2023
Holiday Support Details

Seasons Greetings! Thanks so much for being part of the OSM Team in 2022! Please note our office is closed beginning Monday December 19th for our annual Holiday Break. We will be returning full time on Tuesday January 3rd, 2023. During this time our helpdesk will not be available. However, urgent issues such as service outages, domain renewals ... Read More »

15th Dec 2022
Scheduled Maintenance requiring Downtime on November 2nd, 2022 9:00PM - 2:00AM (ET)

Starting on November 2nd, 2022, at 09:00 PM (EDT), our Server Operations Team will be performing maintenance on the infrastructure where your server resides. This maintenance will require that our servers be rebooted. Although the maintenance window will remain open for four hours (until 02:00 AM EDT), the majority of servers are expected to ... Read More »

26th Oct 2022
October 10th - Thanksgiving Holiday

Please note that our office is closed on Monday, October 10th for Canadian Thanksgiving. We hope you have a wonderful Thanksgiving and we will be back with you on Tuesday October 11th. Thank you.   Our ticket system will be available to input support (or email technical.support@myhelpportal.com). Urgent matters related to network ... Read More »

7th Oct 2022
Holiday Clourse

Please note that our office is closed on Monday, September 5 for Labour day holiday. Our ticket system will be available to input support (or email technical.support@myhelpportal.com). Urgent matters related to network connections, Firewall blocks or unavailable services will still be addressed as per normal on weekends and holidays.   Links ... Read More »

5th Sep 2022
Staff Event Notice: Friday, June 17th

Please note that Friday, June 17th our staff will be off for an event. Thank you and we appreciate you allowing us the time for our team to connect. The ticket system will be available to input support (or email technical.support@myhelpportal.com) or complete the form here: https://myosm.ca/support Urgent matters related to network ... Read More »

16th Jun 2022
Holiday Closure: May 23rd

Please note that we are closed on Monday, May 23rd for holiday. Our ticket system will be available to input support (or email technical.support@myhelpportal.com). Urgent matters related to network connections, Firewall blocks or unavailable services will still be addressed as per normal on weekends and holidays. Note, if you believe you are ... Read More »

20th May 2022
Holiday Notice

Our staff are currently off on February 21 observing Ontario's Family day. Emergency's will be looked at but feel free to submit tickets for any issues. All our staff will be back in action tomorrow Feb 22nd and will respond accordingly.

Thank you and have a wonderful day.

-OSM TEAM

21st Feb 2022
[RESOLVED] Unexpected outage: host17.osmhost.com

Update Jan 21 1pm: EST: cPanel and Email services on the server were restarted. New services watch tool is setup to monitor further. Thank you this issue is considered closed. Currently experience unexpected issues with our host17.osmhost.com server. System Admins are currently analyzing the issues they have identified a few services down ... Read More »

21st Jan 2022
Holiday Office Closure

Our offices are currently closed for the Christmas season, returning January 4th. Support tickets will be monitored for emergencies only (service outages, firewall blocks, expired domains).   We encourage you, during this welcome pause, to take a moment and focus on your loved ones. If our team of marketers and social media managers know one ... Read More »

20th Dec 2021