[COMPLETED] As of 9AM March 26th, 2023 we have completed the migration of myhelpportal.com to a new server. We will continue to monitor the system to ensure all parts are operating as expected. [NOTE: We postponed this until March 26th] Please be advised that we will be replacing the myhelpportal.com server and migrating it to a new one on March ... Read More »
Update Jan 31, 2023 - 11:03 EST: Our teams have implemented a fix for this issue. Services have returned to operational. We are currently monitoring to ensure no further issues. Thank you Original Notice: It appears that since 10:40AM there has been degraded service on some of our WordPress sites. Our teams are currently ... Read More »
Seasons Greetings! Thanks so much for being part of the OSM Team in 2022! Please note our office is closed beginning Monday December 19th for our annual Holiday Break. We will be returning full time on Tuesday January 3rd, 2023. During this time our helpdesk will not be available. However, urgent issues such as service outages, domain renewals ... Read More »
Starting on November 2nd, 2022, at 09:00 PM (EDT), our Server Operations Team will be performing maintenance on the infrastructure where your server resides. This maintenance will require that our servers be rebooted. Although the maintenance window will remain open for four hours (until 02:00 AM EDT), the majority of servers are expected to ... Read More »
Please note that our office is closed on Monday, October 10th for Canadian Thanksgiving. We hope you have a wonderful Thanksgiving and we will be back with you on Tuesday October 11th. Thank you. Our ticket system will be available to input support (or email technical.support@myhelpportal.com). Urgent matters related to network ... Read More »
Please note that our office is closed on Monday, September 5 for Labour day holiday. Our ticket system will be available to input support (or email technical.support@myhelpportal.com). Urgent matters related to network connections, Firewall blocks or unavailable services will still be addressed as per normal on weekends and holidays. Links ... Read More »
Please note that Friday, June 17th our staff will be off for an event. Thank you and we appreciate you allowing us the time for our team to connect. The ticket system will be available to input support (or email technical.support@myhelpportal.com) or complete the form here: https://myosm.ca/support Urgent matters related to network ... Read More »
Please note that we are closed on Monday, May 23rd for holiday. Our ticket system will be available to input support (or email technical.support@myhelpportal.com). Urgent matters related to network connections, Firewall blocks or unavailable services will still be addressed as per normal on weekends and holidays. Note, if you believe you are ... Read More »
Our staff are currently off on February 21 observing Ontario's Family day. Emergency's will be looked at but feel free to submit tickets for any issues. All our staff will be back in action tomorrow Feb 22nd and will respond accordingly.
Thank you and have a wonderful day.
-OSM TEAM
Update Jan 21 1pm: EST: cPanel and Email services on the server were restarted. New services watch tool is setup to monitor further. Thank you this issue is considered closed. Currently experience unexpected issues with our host17.osmhost.com server. System Admins are currently analyzing the issues they have identified a few services down ... Read More »