Hello,
OSM will be participating in a virtual office shutdown for the week of August 28th. Our virtual office will resume on September 5th.
We look forward to a restful week for our team leaders and coming back fresh and ready to serve you well.
Thank you
Joshua Edwards
Owner CEO - OSM
Our team is offline for the long weekend - starting Friday, June 30th, and returning Monday, July 3rd. We hope you have a wonderful long weekend! If your services are down and you need to open a ticket with us,please log in to your OSM customer account here: https://myhelpportal.com Need to reset your ... Read More »
[COMPLETED] As of 9AM March 26th, 2023 we have completed the migration of myhelpportal.com to a new server. We will continue to monitor the system to ensure all parts are operating as expected. [NOTE: We postponed this until March 26th] Please be advised that we will be replacing the myhelpportal.com server and migrating it to a new one on March ... Read More »
Update Jan 31, 2023 - 11:03 EST: Our teams have implemented a fix for this issue. Services have returned to operational. We are currently monitoring to ensure no further issues. Thank you Original Notice: It appears that since 10:40AM there has been degraded service on some of our WordPress sites. Our teams are currently ... Read More »
Seasons Greetings! Thanks so much for being part of the OSM Team in 2022! Please note our office is closed beginning Monday December 19th for our annual Holiday Break. We will be returning full time on Tuesday January 3rd, 2023. During this time our helpdesk will not be available. However, urgent issues such as service outages, domain renewals ... Read More »
Starting on November 2nd, 2022, at 09:00 PM (EDT), our Server Operations Team will be performing maintenance on the infrastructure where your server resides. This maintenance will require that our servers be rebooted. Although the maintenance window will remain open for four hours (until 02:00 AM EDT), the majority of servers are expected to ... Read More »
Please note that our office is closed on Monday, October 10th for Canadian Thanksgiving. We hope you have a wonderful Thanksgiving and we will be back with you on Tuesday October 11th. Thank you. Our ticket system will be available to input support (or email technical.support@myhelpportal.com). Urgent matters related to network ... Read More »
Please note that our office is closed on Monday, September 5 for Labour day holiday. Our ticket system will be available to input support (or email technical.support@myhelpportal.com). Urgent matters related to network connections, Firewall blocks or unavailable services will still be addressed as per normal on weekends and holidays. Links ... Read More »
Please note that Friday, June 17th our staff will be off for an event. Thank you and we appreciate you allowing us the time for our team to connect. The ticket system will be available to input support (or email technical.support@myhelpportal.com) or complete the form here: https://myosm.ca/support Urgent matters related to network ... Read More »
Please note that we are closed on Monday, May 23rd for holiday. Our ticket system will be available to input support (or email technical.support@myhelpportal.com). Urgent matters related to network connections, Firewall blocks or unavailable services will still be addressed as per normal on weekends and holidays. Note, if you believe you are ... Read More »