Contact Information
If you have a new email address or the domain needs to be transferred out and the information on file is out of date. You will need to update your domains registrant contact in order to send an EPP code.
- Login in to your profile. The username is your primary email address you signed up with. You can use the password reset if you do not have a password.
- Once logged, click on Domains > My Domains
- Then click on the edit button (wrench icon) to manage a domain.
- In the left menu in the domain management area click Contact Information.
- Make your updates making sure to complete all fields. Click Save Changes at the bottom, correct any errors.
IMPORTANT NOTES
NOTE about Canadian domains .ca . if no information is showing in the contact information when you want to update it - you will need to provide OSM staff the contact information and they will need to manually update this in the Enom vendor's system.
If you have any difficulties, please put a support ticket into our support system by clicking on the 'submit ticket' link in the upper right navigation.
Once update if you are transferring your domain you can UNLOCK the domain (do first) and then send the EPP Transfer code in the domain management area.
