Starting on November 2nd, 2022, at 09:00 PM (EDT), our Server Operations Team will be performing maintenance on the infrastructure where your server resides. This maintenance will require that our servers be rebooted. Although the maintenance window will remain open for four hours (until 02:00 AM EDT), the majority of servers are expected to experience less than 10 minutes of down time. This will not require any action on your part.
This maintenance will be service impacting, and for that we apologize, but it is necessary in order to provide platform stability going forward.
If you experience any issues or witness any abnormalities that last beyond the expected maintenance window, please do not hesitate to let us know by placing a support ticket, emailing technical.support@myhelpportal.com or by phone call the next day.
Thank you.
Scott Cantelo
Operations and Technical Support
OSM - Online Sales & Marketing
Wednesday, October 26, 2022