All original issues have been resolved and our phone system is fully functioning again. Thank you for your patience. OSM Team.
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UPDATE: September 27, 2021
Although we are seeing an improvement to our phone service, there are still intermittent outages. Currently the main billing, support and sales queues are available but individual extensions are currently unavailable.
Thank you for your patience.
Scott Cantelo - OSM
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September 17, 2021
We have become aware of an unexpected issue that is effecting our phone systems at an upstream provider. We are working diligently with our partners to resolve this issue and our vendor is deploying continuous efforts to correct the issue.
We apologize for all the inconveniences and keep a close eye on the situation. Please contact us one of the following ways. Please leave as many details as possible.
1) Support, email technical.support@myhelpportal.com
2) Visit our website and complete the support form: https://myosm.ca/support
3) Email your point of contact directly or use our general contact form if you are unsure: https://myosm.ca/contact-osm-websites
Thank you,
Scott - OSM
Operations
Friday, September 17, 2021
