Our office is currently closed for the Christmas season, returning January 2nd, 2024.
Support tickets will be monitored for emergencies only (service outages, firewall blocks, expired domains).
The office will be closed for the holidays from December 18th, 2023 to January 1st, 2024 and reopening on January 2nd.
During this time we will be periodically checking support tickets. Only urgent items such as down services will be responded to. All others tickets will be responded to after we return on January 2nd, 2024.
We wish you all a happy holiday season! - OSM
If you are unable to access your own website or email, this may be caused by your IP Address being blocked by the server's firewall. Try going to your website, Webmail or cPanel address and use the new unblock page to remove your block. Example try https://cpanel.yourDomain.com or https://webmail.yourDomain.com in your web browser to look for the unblocking message and checkbox to unblock your IP.
If you are unable to do this please visit https://whatismyip.host/ and let us know what your ip_v4 address is in a ticket and we will do our best to check if it is blocked.
Please note that general support is not available after hours, on weekends, or during our shutdown. The servers will continue to be monitored 24/7/365 by our server admin team.
Also, please feel free to check out our online help resources, which are full of useful information and tips to help you manage your website and email....
Help For Common Concerns:
- I can't access my website and/or email
Friday, December 15, 2023
