Seasons Greetings!

Thanks so much for being part of the OSM Team in 2022! Please note our office is closed beginning Monday December 19th for our annual Holiday Break. We will be returning full time on Tuesday January 3rd, 2023. During this time our helpdesk will not be available. However, urgent issues such as service outages, domain renewals or firewall issues will be addressed if submitted via our ticket system.

We wish you all the best during this Holiday season.

Unable to access your website or email?

If you are unable to access your own website or email, this may be caused by your IP Address being blocked by the server's firewall. You may be able to unblock yourself by going to your website, Webmail or cPanel address and use the new unblock page to remove your block.

Example links to try: https://yourDomain.tld/webmail or https://webmail.yourDomain.tld
(replace "yourDomain.tld" with your own domain name)

If you are unable to do this please visit https://whatismyip.host/ and let us know what your ip_v4 address is in a response to this email and we will address is as soon as possible.

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Please note that general support is not available after hours, on weekends, or holidays. The servers will continue to be monitored 24/7/365 by our server admin team.

Also, please feel free to check out our online help resources, which are full of useful information and tips to help you manage your website and email.

Help For Common Concerns:

Very best,

The OSM Support Team



Thursday, December 15, 2022

« Back